> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Lost-receipt affidavit
> Let Cardholders submit a signed affidavit when a receipt is unavailable and control which transaction amounts are eligible
When a receipt is unavailable, a lost-receipt affidavit lets a Cardholder submit a signed statement in its place. The transaction stays documented and can continue through your normal review and reconciliation process.
This article explains how to manage the feature, set a transaction limit and submit an affidavit.
## What a lost-receipt affidavit is
A lost-receipt affidavit is a signed declaration that a Cardholder completes when they can't provide a receipt for a card purchase. They select a reason, describe the business purpose and confirm that the expense is valid.
PEX creates a signed affidavit PDF and attaches it to the transaction. The affidavit then acts as the receipt and follows your normal review and approval process.
## Turn lost-receipt affidavits on or off
An account administrator can enable or disable the feature.
Go to **Business settings → Workflows → Workflow settings**.
Select **Edit**.
In the **Card purchases** section, find **Lost-receipt affidavit**.
Select **Enable** or **Disable**.
Select **Update**.
When the feature is enabled, Cardholders see the affidavit option on eligible transactions. When it's disabled, the option is hidden.
**Note:**
If the **Lost-receipt affidavit** setting isn't available, [contact PEX administrator support](/administrator-guide/contact-administrator-support) for help enabling the feature on your account.
## Set a maximum transaction amount
You can limit affidavits to purchases at or below a specific amount. Larger purchases will still require a receipt.
When the feature is enabled, enter an amount in **An affidavit can be submitted for transactions up to \$**:
* Leave the amount at **\$0** to allow an affidavit for a transaction of any amount
* Enter **\$0.01** or more to set a maximum, such as **\$75.00**
Select **Update** to save the change. Cardholders can't submit an affidavit for a transaction above the maximum.
## Check your current settings
The **Workflow settings** tab shows the current lost-receipt affidavit setup:
* **Enabled** and **No maximum transaction amount** means affidavits are available for transactions of any amount
* **Enabled** and **Up to \$X.XX** means affidavits are available at or below that amount
* **Disabled** means the feature isn't available
## Submit a lost-receipt affidavit
When the feature is enabled, a Cardholder can submit an affidavit from an eligible transaction.
Go to **Transactions** and select the transaction.
In the **Receipts** section, select **I don't have a receipt**.
Choose why the receipt isn't available, such as **Lost or misplaced**, **Never received from the merchant**, **Digital-only** or **Other**.
Describe what the purchase was for. Include attendees when applicable.
Select the checkbox confirming that the transaction is valid, the receipt is genuinely unavailable and you made a reasonable effort to obtain one.
Select **Submit affidavit**.
PEX generates the signed affidavit PDF and attaches it to the transaction as its receipt.
The **I don't have a receipt** option only appears when:
* The feature is enabled
* The transaction is a card purchase that still needs a receipt
* The transaction amount doesn't exceed the configured maximum
After a receipt or affidavit is attached, the option is no longer available. Administrators can still approve or reject the transaction through the normal review process.
## Submit an affidavit from your phone
You can only submit a lost-receipt affidavit on the web for now. There's no dedicated option in the PEX Mobile app yet.
Our dashboard is mobile responsive, so you don't have to wait until you're at a computer. Open [dashboard.pexcard.com](https://dashboard.pexcard.com) in your phone's browser, sign in and submit the affidavit just like you would on the desktop.
## Download an affidavit
Once submitted, the affidavit is attached to the transaction as its receipt, so you can download it just like any other receipt. Open the transaction, open the affidavit attachment and select the download button to save the PDF.
You can download the affidavit from both the web dashboard and the PEX Mobile app.
## FAQ
Not yet. Affidavits are only available on the web for now. Open [dashboard.pexcard.com](https://dashboard.pexcard.com) in your phone's browser to submit one on the go — the dashboard is mobile responsive.
The option only appears when the feature is enabled, the transaction is a card purchase that still needs a receipt and the amount doesn't exceed the configured maximum. If you still don't see it, [contact PEX administrator support](/administrator-guide/contact-administrator-support).
An account administrator can set a maximum amount. Affidavits are available for transactions at or below that amount, and larger purchases still require a receipt. Leave the maximum at **\$0** to allow an affidavit for a transaction of any amount.
PEX generates a signed affidavit PDF and attaches it to the transaction as its receipt. The affidavit then follows your normal review and approval process.
Yes. The affidavit becomes an attachment on the transaction, so you can download the PDF just like any other receipt — from both the web dashboard and the PEX Mobile app.
Once an affidavit is attached, the **I don't have a receipt** option is no longer available on that transaction. Administrators can still approve or reject the transaction through the normal review process. [Contact PEX administrator support](/administrator-guide/contact-administrator-support) if you need to make a change.
## Related topics
- [How to review, approve, or reject transactions](/administrator-guide/reviewing-and-approving-transactions.md)
- [How to Dispute a Transaction](/administrator-guide/how-to-dispute-a-transaction.md)
- [How to Report a Lost/Stolen Card](/administrator-guide/how-to-report-a-loststolen-card.md)
- [If Your Card is Lost, Stolen, or Damaged](/cardholder-guide/if-your-card-is-lost-stolen-or-damaged.md)
- [Auto Enforcer](/administrator-guide/auto-enforcer.md)